For a healthy together

Covid-19 information & safety measures

We do everything to ensure a safe stay. But we also depend on your support. Which guidelines apply to you as a guest, which safety measures we have taken for a worriless vacation and frequently asked questions – all this we will answer here.

Covid-19 update | Key facts at a glance

Open ski areas in Ötztal:

  • Sölden winter ski area
  • Hochoetz mountain lifts
  • Gries ski region:
  • Niederthai ski area
  • Vent ski area from 25.01.2021
  • Gurgl mountain lifts from End of January / Begin of February 2021

Planned opening of accommodations & gastronomy businesses: 25.01.2021

Planned opening of leisure activities such as thermal spa: 25.01.2021

Find more detailed information on the current entry regulations to Austria HERE
 

This page is constantly being updated and completed.
Subject to change | Last update: 14.01.2021

Take a deep breath. Get started. Healthy together.

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

High five, high fun.

What should you watch out for on a ski day in Ötztal? The following video explains the five most important points.
Spoiler: Don't forget about point 5.

Guidelines for you as a guest in Ötztal

Simple measures, great effects: we all know them by now, the hygienic coronavirus safety measures that everyone can and should pay attention to personally. Please always stick to it and thus protect yourself and others. #healthytogether

Keep a distance of one meter

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear mouth and nose cover in signposted areas

Sneeze/cough into your elbow

From holiday planning to departure:

Information & safety measures

1. Holiday planning

Planning is half the battle. This is even more true in these special times. Before you start organizing your winter vacation, you should first find out more about the current coronavirus situation in Austria and Tirol:

  • HERE you can get continuously updated information on the situation in Austria
  • HERE you can get the latest information on the situation in the Province of Tirol

The “Stop Corona” app of the Austrian Red Cross is your reliable companion on holiday in Austria and will help you if needed. More information about the app is available HERE

We would like to help you plan your holidays and give you the greatest possible flexibility:

2. Getting here

You can find the currently valid entry regulations for Austria as well as the most important questions and answers HERE

Further advice on traveling to Tirol, information on Innsbruck Airport and what to consider when traveling by train, bus or shuttle transfer to the accommodation can be found HERE

3. On site

Accommodations

All accommodations will remain closed until 24 January 2021

In order to protect yourself, other guests and the hosts in the valley in the best possible way, please observe the following:

  • Only start your journey if you feel healthy.
  • A minimum distance of 1 meter from all people who do not live in the same household or do not belong to your travel group. The minimum distance does not apply if the risk of infection can be minimized through suitable protective measures in separated areas (plexiglass panels, etc.). The minimum distance of 1 meter also applies to gyms, fitness and wellness areas. Please note the information provided in the respective areas.
  • Bring your own nose and mouth cover for yourself and your family and wear it in all public areas of your accommodation.
  • We recommend wearing a nose and mouth cover wherever there are crowded areas and the minimum distance from other people/strangers cannot always be maintained. Please follow the instructions and the floor markings.

HERE you will find more details about the safety measures taken in accommodations

Within Ötztal you can purchase your personal nose and mouth cover or BANDANA in Ötztal/Sölden/Gurgl design at all Information Offices.
Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Ski Area

The safety and health of our guests, employees and local residents are a top priority in Hochoetz. For this reason, all Covid-19 guidelines officially decreed by the Austrian federal government are strictly adhered to.
Additionally, Bergbahnen Hochoetz have developed the following safety concept comprising further measures.

Information, disinfection and hygiene
In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers at feeder gondola lifts, at the skipass desks and in restaurants or mountain huts. The mountain gondola lifts, cash desk areas, sanitary facilities and frequently touched contact points or surfaces (handrails, door handles, etc.) are regularly disinfected.
Our gondola cabins are disinfected with cold fogging disinfectant machines daily.
In the access areas, employees will repeatedly remind all guests of the general Covid-19 guidelines and announcements will also be made on a regular basis.

Mountain lift operation

  • Mountain lifts & gondolas: In all gondola lifts a FFP2 face mask is mandatory. A capacity restriction of 50% applies to mountain gondolas. This means that a maximum of 4 people can use the gondolas of the Acherkogel and Ochsengarten lifts at the same time, with the exception of families who live in the same household. The cabins on the mountain gondolas can be perfectly ventilated by opening the cabin windows during the entire lift ride. Our employees ensure that the windows of empty cabins are kept open.
    For chairlifts with a bubble (Wetterkreuzbahn) an FFP2 face mask must also be worn and there is a capacity restriction of 50%, which means that a maximum of 3 people can sit on the chairlift.
    The permitted capacities can always be reduced if the number of passengers is correspondingly low.
  • Drag and T-bar lifts: A nose and mouth cover must be used in the entry and exit area of drag and T-bar lifts.
  • Waiting areas and entry and exit areas: It is compulsory to wear a nose and mouth cover in all waiting areas (skipass desks, mountain lifts, etc.) and entry and exit areas. An FFP2 face mask must be worn in closed queuing areas (Acherkogelbahn valley station and Ochsengartenbahn valley station).
    If possible, please keep a minimum distance of 1 meter from other people/strangers.
    If necessary, queues at the mountain lifts will be organized in such a way that a reasonable distance can be maintained.
  • Skipass desks: It is compulsory to wear a nose and mouth cover at all skipass desks. In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. We recommend cashless payment for ski tickets or the option of purchasing your skipasses online in advance.
  • Sanitary facilities: A nose and mouth cover must also be used on the way to the WC and when using the toilet facilities. Please also keep a minimum distance of 1 meter from other people/strangers. Sufficient disinfection stations are available in all sanitary facilities.


Mountain gastronomy run by the lift company

  • Panorama Restaurant and Kristall Bar: It is mandatory to wear a nose and mouth cover in all restaurant areas, except at the tables.
    The legally decreed distance between tables is observed or appropriate separating devices , for example plexiglass panels, are available.
    Nose and mouth covers must be used in the whole free-flow area. Disposable gloves are provided at the salad bar. At the Kristall Bar only guests with a seat are served.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. The restaurants are ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day.
    Cashless payment is strongly recommended. In order to avoid rush hours, we recommend planning your lunch break before or after lunch time (not between 12.00 noon and 1.00 pm).
  • Umbrella bar at the base station: There will be no après-ski in the habitual way at the umbrella bar. The bar is run as a coffee lounge with table service, where only guests with a seat are served. The legally decreed distance between tables is observed. Music will only be subtle background sound. Outside seating is also available with the necessary minimum distance between seats.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers.
  • Self-catering room: Please keep a minimum distance of 1 meter from other people/strangers. The self-catering room is disinfected 3 times a day.
    Information signs are used to draw attention to the official Covid-19 measures and disinfectant dispensers are available.


Skibuses
It is mandatory to wear a nose and mouth cover in the skibuses and at the skibus stops.
In order to avoid large crowds in the skibuses and at the feeder mountain gondolas, we kindly ask our guests to access or leave the ski area outside of rush hours (09.00 am – 10.00 am and from 3.45 pm in the afternoon).

Events
Due to the legal framework, it is not allowed to organize large events (Mountain New Year's Eve, Night Ski Show, ...).
From the current point of view, the SnowBBQ will takes place under strict safety precautions. More detailed information will follow in good time.

Employees
All employees who come into contact with guests must wear a nose and mouth cover. There are permanent employee training courses in which the Covid-19 measures and official regulations are discussed in detail.

General information
Please always observe the recommendations and guidelines and follow the instructions given by our employees, especially those relating to the currently applicable hygiene regulations.
Please show personal responsibility and protect your health as well as the health of all people around you. Please do not leave your used protective mask or handkerchiefs in the mountain lift cabins, but dispose of them properly in the garbage bins provided.

Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Restaurants, mountain gastronomy & ski huts

Gastronomy businesses will remain closed until 24 January 2021

  • In all restaurants the legally decreed distance between tables is observed or appropriate separating devices (e.g. glass panels) have been installed.
  • A maximum of 6 people and their children (maximum 6) are allowed to sit at a table in closed rooms. Outside, a maximum of 12 people and their children (maximum 6) can sit on a table.
  • When entering the restaurant and going to the table or when leaving the table, a minimum distance of 1 meter from all other people who do not live in the same household or belong to the visitor group must be observed. The nose and mouth cover must be used when entering the dining room until you reach your table, and also on your way to the toilet and back to the table. No nose and mouth cover is required when sitting at the table.
  • Guests in self-service restaurants can help themselves at the buffet. In the buffet area all guest must wear a nose and mouth cover. It is strictly forbidden to eat or drink in the buffet area.
  • Many restaurants also offer their menu/drinks menu digitally.
  • Both indoors and outdoors may only be consumed while sitting.

Since 19 October 2020, there has been a mandatory registration for all gastronomic businesses in Tirol. When entering the restaurant, café, ski hut, après-ski location or nightclub, nose and mouth cover must be used and guests are asked to provide their personal data. First name, last name, number of people and a contact option (telephone number) are requested. Data is collected using a QR code or printed data sheet that must be filled out. Data will be made available to the health authorities in the event of a suspected Covid-19 case. With the help of the so-called contact tracing all people who have come in contact with the suspected case can be identified quickly. The health authority is supported in the way that other infected people can be isolated swiftly.

Further details about the safety measures in the gastronomy you will find HERE

Ski rental, storage service & shops

All shops will be closed until 24 January 2021

Our sports shops and equipment rental companies have also drawn up measures and regulations for the winter. In addition to the general hygiene measures, the following safety precautions apply:

  • The rental equipment is regularly disinfected and a disinfection protocol is kept.
  • Plexiglas walls or other mechanical protective devices are installed at the fitting rooms and at the check-in. Thus the distance can be maintained at all times.
  • In the shops and depots are regular disinfection measures in the customer areas.
  • Online booking or reservation of rental material: Guests are recommended to make an online booking or online reservation (online check-in) for the rental material in advance, especially at peak times.

A nose and mouth cover must be used in all shops and in the service areas (hairdresser) and the minimum distance of 1 meter from other people/strangers must be observed whenever possible. The general hygiene regulations, especially hand disinfection, must also be observed.  

Ski schools & ski courses

The following precaution measures presented by the ski schools in Hochoetz and Ochsengarten are subject to permanent evaluation and adjustment in accordance with the official requirements, the regulations of our partners - especially the mountain lift company, as well as the guidelines decreed by interest groups and national health authorities. Additionally, it is essential to react quickly to changes and current infection frequencies locally and in the home countries of our guests.

Flexible ski course times & maximum skiing fun
In order to avoid larger crowds, the ski course times are scheduled in a flexible way. Depending on the ski school, group ski courses for children and adults start at 9.30 am / 10.00 am / 10.30 am. Thanks to such staggered starting times, we try to minimize group dynamics at the meeting points, at the mountain gondolas & lifts and also during lunch breaks. The maximum group size will be 10 people in order to meet the high quality requirements. The skibus times are perfectly adapted to the flexible ski course times.

Nose and mouth cover & hand disinfection
In all publicly accessible indoor areas, regardless of the legal regulations, a nose and mouth cover is absolutely required for all our employees and guests who are older than 6 years. Also hand disinfection is mandatory when entering and leaving our premises. At any rate, nose and mouth cover must be used at the respective meeting points (multifunctional neckerchiefs, ski masks, bandanas, etc. are also allowed). We protect the health of ourselves and others.

Safety of our employees
We give everything for our ski school employees in terms of safety. All employees will be tested for COVID-19 at the start of the season or must present a current negative test result. In addition to precise instructions and strict rules of conduct, we also ensure good working conditions and carry out tests if there is the slightest suspicion.

Online booking
The ski school services can be booked online. It means that there is no need to go to the ski school office and that one contact point can already be eliminated. Additionally, all data for potential contact tracing are perfectly collected. Please note: Private ski lessons are still offered individually and at any time.

Children's restaurant (for ski schools and youth groups on advance reservation)
Nose and mouth covers must be used, except at the table. All ski groups are allocated certain time slots. Tables are separated by plexiglass panels or the legally decreed distance can be observed. Information signs with all current Covid-19 safety measures and disinfectant dispensers are available. The restaurant is ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day. Of course, we will do our best to ensure that families with several children in different ski groups have lunch at the same time.

Ski races and prize giving ceremony
The ski races will continue to take place weekly without major restrictions. The start intervals are optimized in order to avoid crowds in the start and finish areas. Depending on the ski school, the starting times for the race are staggered in order to guarantee a maximum of safety on site. All prize giving ceremonies will take place outdoors whenever possible. We ask all guests and children over 6 years of age to wear a nose and mouth cover during the prize ceremony. The instructions given by the presenter must be followed at any time.

Kindergarten
At the indoor kindergarten run by the mountain lift company (below the Hochoetz Panorama Restaurant) a maximum of 10 children are looked after at the same time (first come - first serve principle). Reservations can only be made directly on site in consultation with the child supervisors, no pre-registrations will be accepted. When parents enter the kindergarten, a nose and mouth cover is mandatory. Temperatures are taken for all the children to be looked after. Children with symptoms of illness (fever, cold, cough, etc.) cannot be admitted to the kindergarten. Toys, tables and frequent contact surfaces are regularly disinfected. The kindergarten is aired several times a day. A maximum of two children are accommodated in the sleeping area at the same time. The child experts wear nose and mouth covers and pay special attention to hygiene measures.

Current information available on the ski school websites:
www.alpinespiritcenter.at
www.skischule-hochoetz.at
www.skischule-mali.at
www.skischule-oetz.at

Thermal spa & leisure time facilities

Leisure time facilities will remain closed until 24 January 2021

In addition to active snow sports, whether on or off the groomed slopes, there are countless other leisure activities in Ötztal. Tobogganing, ice skating, snowshoe hiking, cross-country skiing - all of this takes place in the open air and can therefore be used individually without specific safety precautions.

Are you taking a break to experience our ultimate WINTER HIGHLIGHTS?

Be it the Top Mountain Motorcycles Museum, 007 ELEMENTS James Bond Adventure World, Nature Park House or WIDI's 5D Movie Shuttle, the general distance and hygiene guidelines apply everywhere. A nose and mouth cover must be used in all indoor rooms and areas.

Both Aqua Dome and Freizeit Arena also offer unrivaled relaxation. Please pay attention to the prescribed guidelines on hygiene and distance. Please wear a nose and mouth cover.

Skibus & public transport lines within the valley

Also in the 2020/2021 winter season, our scheduled bus lines and skibuses will take you comfortably to your destination in an environmental-friendly way.

  • Please be sure to observe the general hygiene and distance rules in the respective means of transport. All passengers must wear a nose and mouth cover. We also recommend using it at the bus stops if the minimum distance from other people/strangers cannot be maintained.
  • In addition to the passengers, all bus drivers in contact with guests are also instructed to wear a nose and mouth cover.
  • Surface disinfection and bus ventilation measures are carried out daily in the skibuses and public buses within Ötztal. The buses are permanently ventilated during breaks or waiting times.
  • We would also like to point out that especially at peak times between 8.30 am and 9.30 am and between 3.30 pm and 4.30 pm the buses and bus stops are very busy. Please show consideration to other passengers and avoid close contact to others when entering or leaving the buses.
  • Additional buses will run on a regular basis, but we ask all guests to plan their bus ride thoroughly. We expressly reserve the right to limit the number of people on the bus and skibus.
  • Important: If possible, tickets should be reserved ONLINE in advance - tickets.vvt.at

Between October and April all guests with a valid guest card can use the regular buses free of charge. Simply show the guest card to the bus driver when entering. All information details about current timetables and changes can be found on the following websites:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

Après-ski & nightlife

Gastronomy businesses will remain closed until 24 January 2021

Après-ski will take place a little differently than usual in the 2020/21 winter season. Drinks and food may only be consumed while sitting, both indoors and outdoors. Standing closely together or dancing are therefore avoided. Musical entertainment is planned in the form of background music. Each guest is registered via QR code or registration sheet in order to be able to quickly start the contact tracing chain in the event of a suspected Covid-19 case. Nothing stands in the way of a jovial get-together with family and friends to review the skiing day, a bottle of fine wine or a refreshing beer still taste good.

4. Departure

Please inquire with your accommodation whether a contactless check-out is possible. If not, a nose and mouth cover must be used during check-out.

HERE you can find out which travel regulations for returning to your home country apply in the event of a travel warning for Tirol.

As soon as the accommodation facilities open, additional screening options for guests and locals will be offered again in the Ötztal. The exact testing dates will be soon announced. These screening stations offer both PCR tests and rapid antigen tests.

5. Health: What to do in case of illness?

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

After the appointment has been made, the doctor will carry out a rapid antigen test on his own account. The result of this quick test is available within 20 minutes.

The instructions and the further steps (possible further clarification through a PCR test, self-isolation, etc.) are then discussed directly with the doctor.
If the second PCR test also produces a positive result, the further steps are specified by the authorities (quarantine, etc.) and these must be followed.
In addition, inform the host about this and isolate yourself if necessary.

In an emergency, please always call the emergency number 144. Also inform the emergency hotline that the symptoms could be a suspected case connected to COVID-19. Under no circumstances you should visit a doctor's office personally in the event of a suspected case (only with an appointment).

HERE you will find more information about what happens if you get sick during your holiday.

Dr. Eiter

Ötztal Bahnhof
T +43 5266 88651

Dr. Erik Böck

Dr. Frick

Dr. Hallbrucker

Dr. Grünewald

Dr. Karagiannis

Umhausen
T +43 5255 50222

Dr. Hörtnagl

Längenfeld
T +43 5253 64900

Dr. Illmer

Längenfeld
T +43 5253 5217

Dr. Wolfgang Drapela

Dr. Köhle

Sölden
T +43 5254 2040

Ambulatorium Obergurgl, Dr. Brunner-Schlegel

FAQs: Frequently asked questions

Entering Austria from Germany, Switzerland, the Netherlands, Belgium, Poland, the Czech Republic (with the exception of the Prague region) and many other European countries is permitted without restrictions. For these countries it is not mandatory to present a negative corona test result. It is not necessary to fill out forms before or upon entry.

A negative PCR test must be presented upon entry from the following countries (Only available in German) .

From 19 December 2020 onwards, there will be a 10-day obligation to quarantine for travelers from a risk area to Austria. The classification of risk areas is in the planning stage. All countries with a value higher than 100 are classified as a risk area. To reduce the obligatory quarantine, a PCR test can be made after five days at the earliest. There should be exceptions for business travelers and commuters, for example.

It strongly depends on your home country and whether this country has issued a travel warning for Austria or Tirol. You can get detailed information HERE (Only available in German) .

Due to the severe quarantine regulations upon entry (see question "What do you have to consider when entering Austria?"), it will unfortunately not be possible for the time being.

Yes, as of 24 December 2020, the ski areas may reopen. Open ski areas in Ötztal:

  • Sölden winter ski area
  • Hochoetz mountain lifts
  • Gries ski region
  • Niederthai ski area
  • Vent ski area from 25.01.2021
  • Gurgl mountain lifts from End of January / Begin of February 2021

The restaurants in the ski areas are closed until 24 January 2021.

Hotels and accommodation facilities are closed for tourists until 24 January 2021.

No, public transport in Tirol or in Ötztal operates according to the regular timetables. It is compulsory to wear a nose and mouth cover in all means of transport.

Further information can be found under the following links:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

Most of the events planned in Ötztal for the 2020/2021 winter season have been canceled. However, certain events can be carried out:

You can find further events that can take place in Ötztal HERE.

Sölden Ski Area:
Weekly night skiing & night tobogganing (without show), The Wishing Table, ELEMENTS by night and Summit Dinner at ice Q in Sölden take place as scheduled.

The weekly events Indian Girl (Night Ski Show) and Sölden Parties / Electric Mountain Parties cannot take place this season due to the special circumstances.

We would like to hold the Electric Mountain Festival (08.+09.04.2021) and Hannibal (16.04.2021) in Sölden, provided that the legal framework and the general situation will permit it.

More detailed information is available HERE.

Gurgl Ski Area:
Weekly night skiing and night tobogganing will take place in Gurgl in the 2020/2021 winter season.

Further information on the events that will be carried out in Gurgl can be found HERE.

If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, loss of smell and/or taste etc.) during your stay, pleace call the nearest local doctor and make an appointment. Also inform the host about it. The host is happy to help you choose the nearest doctor and knows about weekend emergency services. Please isolate yourself as best as possible until the doctor's appointment.

You will find detailed information on this question HERE.

Here you can also find further helpful answers to frequently asked questions:

COVID-19 Dashboard, Tirol Werbung

Case Numbers, travel warnings and the traffic situation at a glance.
 

More details

“Stop Corona“ app

Your companion if you are on holidays in Austria: details about the app & download link
 

More details

tirol.at

Safe hospitality: the most important questions & answers concerning Covid-19
 

More details

austria.info

The most important questions and answers about skiing and winter holidays in times of Corona
 

More details

Despite the greatest possible accuracy, we cannot guarantee completeness and correctness of data. The communication channels provided by Ötztal Tourismus in no way replace official information channels or legal regulations. Since the situation concerning travel warnings can change very quickly, please inform yourself about the currently applicable regulations at the Ministry of Foreign Affairs in your home country.

#takecare

If you have any questions, please contact us by phone T +43 57 200 500 from Monday to Friday, 8:00 am - 6:00 pm, Saturday, 9:00 am - 5:00 pm; by e-mail at oetz@oetztal.com or on our social network pages. (Facebook | Instagram)

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