COVID-19 SAFETY MEASURES

For staying healthy together.

There is no better way to do so than in the crisp and clean Ötztal mountain air amidst some 250 peaks higher than three thousand meters. Skiing will be a little different this season. Nevertheless, here in scenic Ötztal we benefit from the extensive range of slopes spread over the 65 km long Alpine valley. The huge choice of possibilities on the mountain and the infinite number of activities away from the slopes make winter dreams come true. For example, the Ötztal Super Skipass comprising six ski areas, 363 slope kilometers and 90 mountain lifts, not only offers heaps of skiing fun but also sufficient safety distance. As a result, we are more than convinced that you will enjoy wonderful and relaxing holidays here with us in Ötztal this winter.

This page is being continually updated and expanded.
Subject to change.
As of 27.10.2020

TAKE A DEEP BREATH. GET STARTED. Healthy together.

COVID-19

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

It is important that every single one of us contributes to safe conditions. We therefore ask you to adhere to these preventive measures:

Guidelines for you as a guest in Ötztal

Keep a distance of one meter

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear mouth and nose cover in signposted areas

Sneeze/cough into your elbow

Our Corona safety measures:

In several German federal states, comprising Bavaria and Baden-Württemberg, currently there is an important exception to the quarantine and test obligations imposed on the province of Tirol due to the travel warning. People who have been in a risk area - in this case Tirol - for less than 48 hours (and did not take part in a cultural event, a sporting event, a public festival or any other leisure time event according to Bavarian regulations) do not comply with quarantine regulations and do not need a mandatory coronavirus test on their return to Germany. This regulation applies in Bavaria temporarily until 03 October 2020. An extension to 15 October 2020 seems very likely at the moment, according to the Bavarian State Ministry of Health & Care. In Baden-Württemberg, the corona regulation has already been extended to 30 November 2020.

Rhineland-Palatinate and Saarland have decreed the above exceptions even for a 72-hour period of time.

On 25 September, the German government issued a travel warning for the province of Tirol with immediate effect.

In general: Arrival and accommodation of German guests is still permitted.

The travel warning is valid for an indefinite period and will be cancelled again with a decreasing number of Corona cases.

Guests from Tirol now have to present a negative COVID-19 test when entering Germany, which must not be older than 48 hours, or go home to their domicile immediately after arrival and isolate themselves for two weeks (home quarantine). Immediate notification to the responsible public health office is mandatory.

The tests can be done free of charge in Germany (as long as Tirol is classified as a risk area).

More details:

Website of the German Federal Ministry of Health

What does it mean for the planned stay in Ötztal?

German guests can go on vacation in Ötztal. They must be tested for Covid-19 when entering Germany again in order to avoid a home quarantine of 14 days. If no test is carried out, the home quarantine is mandatory.

What happens in case of cancellation?

In the event of a travel warning with mandatory quarantine, no cancellation costs should be charged. We recommend making an agreement directly with the accommodation provider, by possibly postponing the stay or issuing a credit note.

New quarantine regulations for travelers returning from 08 November 2020

In Germany, a new quarantine regulation for travelers returning from foreign corona risk areas may apply from 08 November 2020. The exact details are settled by a so-called model quarantine regulation decreed by the German Federal Cabinet. According to first media reports, this regulation includes an obligatory 10-day quarantine. Those who want to complete self-isolation early, can make a coronavirus test on the fifth day after entry at the earliest. However, exceptions and special guidelines will be provided as well.

The travel warning issued by the Netherlands has now been extended from Innsbruck to the entire Province of Tirol (with the exception of Osttirol). Travelers from Tirol (except Osttirol), Vienna, Lower Austria and Vorarlberg must go into home quarantine for 10 days after arriving in the Netherlands. Even a negative PCR test before or after arrival in the Netherlands does not annul this regulation. For people who only travel via Vienna Airport or Innsbruck Airport but have not stayed in Vienna or the aforementioned Austrian Provinces the quarantine is not required.

MOBILITY IN ÖTZTAL - Public transport within the valley

Bushaltestelle BusAlso in the 2020/2021 winter season, our scheduled bus lines and skibuses will take you comfortably to your destination in an environmental-friendly way. Please be sure to observe the general hygiene and distance rules in the respective means of transport. All passengers must wear a nose and mouth cover. We also recommend using it at the bus stops if the minimum distance from other people/strangers cannot be maintained.
In addition to the passengers, all bus drivers in contact with guests are also instructed to wear a nose and mouth cover.
Surface disinfection and bus ventilation measures are carried out daily in the skibuses and public buses within Ötztal. The buses are permanently ventilated during breaks or waiting times.
We would also like to point out that especially at peak times between 8.30 am and 9.30 am and between 3.30 pm and 4.30 pm the buses and bus stops are very busy. Please show consideration to other passengers and avoid close contact to others when entering or leaving the buses. Additional buses will run on a regular basis, but we ask all guests to plan their bus ride thoroughly. We expressly reserve the right to limit the number of people on the bus and skibus.

Important: If possible, tickets should be reserved ONLINE in advance - tickets.vvt.at Between October and April all guests with a valid guest card can use the regular buses free of charge. Simply show the guest card to the bus driver when entering. All information details about current timetables and changes can be found on the following websites:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

Unterkunft MNSThe health and safety of all of us is an absolute top priority in Ötztal. In order to protect yourself, other guests and the hosts in the valley in the best possible way, please observe the following:

  • Only start your journey if you feel healthy.
  • A minimum distance of 1 meter from all people who do not live in the same household or do not belong to your travel group. The minimum distance does not apply if the risk of infection can be minimized through suitable protective measures in separated areas (plexiglass panels, etc.). The minimum distance of 1 meter also applies to gyms, fitness and wellness areas. Please note the information provided in the respective areas.
  • Bring your own nose and mouth cover for yourself and your family and wear it in all public areas of your accommodation.
  • We recommend wearing a nose and mouth cover wherever there are crowded areas and the minimum distance from other people/strangers cannot always be maintained. Please follow the instructions and the floor markings.


Within Ötztal you can purchase your personal nose and mouth cover or BANDANA in Ötztal/Sölden/Gurgl design at all Information Offices.
Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Arzt We keep offering guests the opportunity to be tested for corona virus in Ötztal. The tests are carried out at specially installed Covid screening stations. The PCR nose and throat swab test is still used, the result of which is known within 24 hours. The test costs amount to € 85 per test. Payment by credit card on site.

The test locations & dates at a glance:

Längenfeld/Aqua Dome:
Every tuesday, 03.11.20, 10.11.20, 17.11.20, 24.11.20 
2:15 pm - 3.15 pm
Every friday, 30.10.20, 06.11.20, 13.11.20, 20.11.20, 27.11.20
10:00 am - 11:00 am

Sölden/Freizeit Arena:
Every thursday, 29.10.20, 05.11.20, 12.11.20, 19.11.20, 26.11.20
4:15 pm - 6.15 pm

Umhausen/Viveva Gesundheitshotel:
Every sunday, 08.11.20, 15.11.20, 22.11.20, 29.11.20 
12:00 noon - 01:00 pm

Contact: NOVOGENIA

Restaurant Of course, the safety measures to contain the COVID 19 pandemic do not stand in the way of culinary delights.

  • In all restaurants the legally decreed distance between tables is observed or appropriate separating devices (e.g. glass panels) have been installed.
  • A maximum of 6 people and their children (maximum 6) are allowed to sit at a table in closed rooms. Outside, a maximum of 12 people and their children (maximum 6) can sit on a table.
  • When entering the restaurant and going to the table or when leaving the table, a minimum distance of 1 meter from all other people who do not live in the same household or belong to the visitor group must be observed. The nose and mouth cover must be used when entering the dining room until you reach your table, and also on your way to the toilet and back to the table. No nose and mouth cover is required when sitting at the table.
  • Guests in self-service restaurants can help themselves at the buffet. In the buffet area all guest must wear a nose and mouth cover. It is strictly forbidden to eat or drink in the buffet area.
  • Many restaurants also offer their menu/drinks menu digitally.
  • Both indoors and outdoors may only be consumed while sitting.

COVID-19 safety measures of the Oetz Lift Company:

Gondelbahn Sessellift SchleppliftThe safety and health of our guests, employees and local residents are a top priority in Hochoetz. For this reason, all Covid-19 guidelines officially decreed by the Austrian federal government are strictly adhered to.
Additionally, Bergbahnen Hochoetz have developed the following safety concept comprising further measures.

Information, disinfection and hygiene
In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers at feeder gondola lifts, at the skipass desks and in restaurants or mountain huts. The mountain gondola lifts, cash desk areas, sanitary facilities and frequently touched contact points or surfaces (handrails, door handles, etc.) are regularly disinfected.
Our gondola cabins are disinfected with cold fogging disinfectant machines daily.
In the access areas, employees will repeatedly remind all guests of the general Covid-19 guidelines and announcements will also be made on a regular basis.

Mountain lift operation

  • Mountain lifts & gondolas: In all gondola lifts and chairlifts a nose and mouth cover is mandatory. The gondolas or lift chairs can therefore also be occupied according to the available seats (e.g. 8 people in 8-person cabin, 2 people on 2-person chairlift). The cabins on the mountain gondolas can be perfectly ventilated by opening the cabin windows during the entire lift ride. Our employees ensure that the windows of empty cabins are kept open.
    A reduction of the maximum number of people permitted in the mountain gondolas or chairlifts is currently not legally mandatory, but the permitted capacities can always be reduced if the number of passengers is correspondingly low.
  • Drag and T-bar lifts: A nose and mouth cover must be used in the queuing area of drag and T-bar lifts.
  • Waiting areas: It is compulsory to wear a nose and mouth cover in all waiting areas (skipass desks, mountain lifts, etc.).
    If possible, please keep a minimum distance of 1 meter from other people/strangers.
    If necessary, queues at the mountain lifts will be organized in such a way that a reasonable distance can be maintained.
  • Skipass desks: It is compulsory to wear a nose and mouth cover at all skipass desks. In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. We recommend cashless payment for ski tickets or the option of purchasing your skipasses online in advance.
  • Sanitary facilities: A nose and mouth cover must also be used on the way to the WC and when using the toilet facilities. Please also keep a minimum distance of 1 meter from other people/strangers. Sufficient disinfection stations are available in all sanitary facilities.


Mountain gastronomy run by the lift company

  • Panorama Restaurant and Kristall Bar: It is mandatory to wear a nose and mouth cover in all restaurant areas, except at the tables.
    The legally decreed distance between tables is observed or appropriate separating devices , for example plexiglass panels, are available.
    Nose and mouth covers must be used in the whole free-flow area. Disposable gloves are provided at the salad bar. At the Kristall Bar only guests with a seat are served.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. The restaurants are ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day.
    Cashless payment is strongly recommended. In order to avoid rush hours, we recommend planning your lunch break before or after lunch time (not between 12.00 noon and 1.00 pm).
  • Umbrella bar at the base station: There will be no après-ski in the habitual way at the umbrella bar. The bar is run as a coffee lounge with table service, where only guests with a seat are served. The legally decreed distance between tables is observed. Music will only be subtle background sound. Outside seating is also available with the necessary minimum distance between seats.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers.
  • Children's restaurant (for ski schools and youth groups on advance reservation): Nose and mouth covers must be used, except at the table.
    All ski groups are allocated certain time slots.
    Tables are separated by plexiglass panels or the legally decreed distance can be observed. Information signs with all current Covid-19 safety measures and disinfectant dispensers are available.
    The restaurant is ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day.
  • Self-catering room: Please keep a minimum distance of 1 meter from other people/strangers. The self-catering room is disinfected 4 times a day.
    Information signs are used to draw attention to the official Covid-19 measures and disinfectant dispensers are available.


Children's offers

  • Kindergarten: At the indoor kindergarten a maximum of 10 children are looked after at the same time.
    Registration must be made through prior reservation.
    When parents enter the kindergarten to register their kids, a nose and mouth cover is mandatory. Temperatures are taken for all the children to be looked after. Children with symptoms of illness (fever, cold, cough, etc.) cannot be admitted to the kindergarten. Toys, tables and frequent contact surfaces are regularly disinfected. The kindergarten is aired several times a day.
    A maximum of two children are accommodated in the sleeping area at the same time.
    The child experts wear nose and mouth covers and pay special attention to hygiene measures.
  • WIDIs MOVIE SHUTTLE and Bistro: Nose and mouth cover is mandatory in the entire area.
    The hands must be disinfected before using the MOVIE SHUTTLE. The cinema hall is ventilated and disinfected several times a day. There will be information signs with the current Covid-19 measures in the access area, as well as sufficient disinfectant dispensers.


Skibuses
It is mandatory to wear a nose and mouth cover in the skibuses and at the skibus stops.
In order to avoid large crowds in the skibuses and at the feeder mountain gondolas, we kindly ask our guests to access or leave the ski area outside of rush hours (09.00 am – 10.00 am and from 3.45 pm in the afternoon).

Events
Due to the legal framework, it is not allowed to organize large events (Mountain New Year's Eve, Night Ski Show, ...).
The weekly Children's Theater can be carried out with access restrictions and distance rules. The performance takes place every Wednesday. Musical entertainment as subtle background music is planned on a few days.
From the current point of view, the SnowBBQ will takes place under strict safety precautions. More detailed information will follow in good time.

Employees
All employees who come into contact with guests must wear a nose and mouth cover.
All employees and staff temperatures are taken daily before starting work. There are permanent employee training courses in which the Covid-19 measures and official regulations are discussed in detail.

General information
Please always observe the recommendations and guidelines and follow the instructions given by our employees, especially those relating to the currently applicable hygiene regulations.
Please show personal responsibility and protect your health as well as the health of all people around you. Please do not leave your used protective mask or handkerchiefs in the mountain lift cabins, but dispose of them properly in the garbage bins provided.

Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Measures for safe ski instruction

Skischule The following precaution measures presented by the ski schools in Hochoetz and Ochsengarten are subject to permanent evaluation and adjustment in accordance with the official requirements, the regulations of our partners - especially the mountain lift company, as well as the guidelines decreed by interest groups and national health authorities. Additionally, it is essential to react quickly to changes and current infection frequencies locally and in the home countries of our guests.

Flexible ski course times & maximum skiing fun
In order to avoid larger crowds, the ski course times are scheduled in a flexible way. Depending on the ski school, group ski courses for children and adults start at 9.30 am / 10.00 am / 10.30 am. Thanks to such staggered starting times, we try to minimize group dynamics at the meeting points, at the mountain gondolas & lifts and also during lunch breaks. The maximum group size will be 10 people in order to meet the high quality requirements. The skibus times are perfectly adapted to the flexible ski course times.

Nose and mouth cover & hand disinfection
In all publicly accessible indoor areas, regardless of the legal regulations, a nose and mouth cover is absolutely required for all our employees and guests who are older than 6 years. Also hand disinfection is mandatory when entering and leaving our premises. At any rate, nose and mouth cover must be used at the respective meeting points (multifunctional neckerchiefs, ski masks, bandanas, etc. are also allowed). We protect the health of ourselves and others.

Safety of our employees
We give everything for our ski school employees in terms of safety. All employees will be tested for COVID-19 at the start of the season or must present a current negative test result. In addition to precise instructions and strict rules of conduct, we also ensure good working conditions and carry out tests if there is the slightest suspicion.

Online booking
The ski school services can be booked online. It means that there is no need to go to the ski school office and that one contact point can already be eliminated. Additionally, all data for potential contact tracing are perfectly collected. Please note: Private ski lessons are still offered individually and at any time.

Children's restaurant (for ski schools and youth groups on advance reservation)
Nose and mouth covers must be used, except at the table. All ski groups are allocated certain time slots. Tables are separated by plexiglass panels or the legally decreed distance can be observed. Information signs with all current Covid-19 safety measures and disinfectant dispensers are available. The restaurant is ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day. Of course, we will do our best to ensure that families with several children in different ski groups have lunch at the same time.

Ski races and prize giving ceremony
The ski races will continue to take place weekly without major restrictions. The start intervals are optimized in order to avoid crowds in the start and finish areas. Depending on the ski school, the starting times for the race are staggered in order to guarantee a maximum of safety on site. All prize giving ceremonies will take place outdoors whenever possible. We ask all guests and children over 6 years of age to wear a nose and mouth cover during the prize ceremony. The instructions given by the presenter must be followed at any time.

Kindergarten
At the indoor kindergarten run by the mountain lift company (below the Hochoetz Panorama Restaurant) a maximum of 10 children are looked after at the same time (first come - first serve principle). Reservations can only be made directly on site in consultation with the child supervisors, no pre-registrations will be accepted. When parents enter the kindergarten, a nose and mouth cover is mandatory. Temperatures are taken for all the children to be looked after. Children with symptoms of illness (fever, cold, cough, etc.) cannot be admitted to the kindergarten. Toys, tables and frequent contact surfaces are regularly disinfected. The kindergarten is aired several times a day. A maximum of two children are accommodated in the sleeping area at the same time. The child experts wear nose and mouth covers and pay special attention to hygiene measures.

Current information available on the ski school websites:
www.alpinespiritcenter.at
www.skischule-hochoetz.at
www.skischule-mali.at
www.skischule-oetz.at

Rodeln 007 ELEMENTS Aqua DomeIn addition to active snow sports, whether on or off the groomed slopes, there are countless other leisure activities in Ötztal. Tobogganing, ice skating, snowshoe hiking, cross-country skiing - all of this takes place in the open air and can therefore be used individually without specific safety precautions.

Are you taking a break to experience our ultimate WINTER HIGHLIGHTS?

Be it the Top Mountain Motorcycles Museum, 007 ELEMENTS James Bond Adventure World, Nature Park House or WIDI's 5D Movie Shuttle, the general distance and hygiene guidelines apply everywhere. A nose and mouth cover must be used in all indoor rooms and areas.

Both Aqua Dome and Freizeit Arena also offer unrivaled relaxation. Please pay attention to the prescribed guidelines on hygiene and distance. Please wear a nose and mouth cover.

Einkaufen ArztA nose and mouth cover must be used in all shops and in the service areas (hairdresser) and the minimum distance of 1 meter from other people/strangers must be observed whenever possible. The general hygiene regulations, especially hand disinfection, must also be observed.

VerleihCurrently, our sports shops are working on special measures relating to ski rental services and storage facilities. More detailed information will follow as soon as possible.

Après Ski Après-ski will take place a little differently than usual in the 2020/21 winter season. Drinks and food may only be consumed while sitting, both indoors and outdoors. Standing closely together or dancing are therefore avoided. Musical entertainment is planned in the form of background music. Each guest is registered via QR code or registration sheet in order to be able to quickly start the contact tracing chain in the event of a suspected Covid-19 case. Nothing stands in the way of a jovial get-together with family and friends to review the skiing day, a bottle of fine wine or a refreshing beer still taste good.

NightlifeNight gastronomy will be very different in winter 2020/21. Unfortunately, it is no longer allowed to dance in the bars, pubs and discos. Nevertheless, the cozy sitting areas and lounges invite you to linger, meet new people and have a drink. At the moment, closing time is 10.00 pm according to the current decree of the federal government. Each guest is registered via QR code or registration sheet in order to be able to quickly start the contact tracing chain in the event of a suspected Covid-19 case.

Since 19 October 2020, there has been a mandatory registration for all gastronomic businesses in Tirol. When entering the restaurant, café, ski hut, après-ski location or nightclub, nose and mouth cover must be used and guests are asked to provide their personal data. First name, last name, number of people and a contact option (telephone number) are requested. Data is collected using a QR code or printed data sheet that must be filled out. Data will be made available to the health authorities in the event of a suspected Covid-19 case. With the help of the so-called contact tracing all people who have come in contact with the suspected case can be identified quickly. The health authority is supported in the way that other infected people can be isolated swiftly.

EventsDue to the legal framework, it is not allowed to organize large events (Mountain New Year's Eve, Night Ski Show, ...).

The weekly Children's Theater can be carried out with access restrictions and distance rules. The performance takes place every Wednesday. Musical entertainment as subtle background music is planned on a few days.

From the current point of view, the SnowBBQ will takes place under strict safety precautions. More detailed information will follow in good time.

All details about other planned events.

COVID-19>If you develop COVID-19 symptoms (dry cough, fever, shortness of breath, etc.) during your stay, you must call the Austrian emergency number 1450 immediately. The instructions and all further steps (possible testing procedure, isolation, etc.) are then given by the authority and must be followed strictly. In addition, inform your host about the illness and isolate yourself if necessary.

In an emergency, please always call the emergency number 144. Also inform the emergency hotline that the symptoms could be a suspected case connected to COVID-19. Under no circumstances you should visit a doctor's office personally in the event of a suspected case.

ReiseversicherungWe recommend our guests to take out COVID-19 travel insurance for a worriless vacation.

The travel insurance "Hotelstorno Plus" offered by our partner Europäische Reiseversicherung ERV, is a travel cancellation and accident insurance.

More details

#takecare

If you have any questions, please contact us by phone T +43 57 200 500 from Monday to Friday, 8:00 am - 6:00 pm, Saturday, 9:00 am - 5:00 pm; by e-mail at oetz@oetztal.com or on our social network pages. (Facebook | Instagram)

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