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For a healthy together

Covid-19 information & safety measures

We do everything to ensure a safe stay. But we also depend on your support. Which guidelines apply to you as a guest, which safety measures we have taken for a worriless vacation and frequently asked questions – all this we will answer here.

Covid-19 update | Key facts at a glance

  • The “Must have rule” (tested, recovered, vaccinated) is required for access to indoor facilities 12 years and up
  • Mandatory registration at gastronomy
  • Rapid antigen tests free of charge on site

Find more detailed information on the current entry regulations to Austria HERE
 

This page is constantly being updated and completed.
Subject to change | Last update: 15 July 2021

Take a deep breath. Get started. Healthy together.

The safety and health of our guests, employees and residents is a top priority. In addition to the currently applicable regulations decreed by the Austrian federal government, the main decision makers in Ötztal have also developed additional measures for your safety in a special task force set up by Ötztal Tourismus. Due to legal requirements, there may be changes and adjustments to the measures at any time and without prior notice.

High five, high fun.

What should you watch out for on a ski day in Ötztal? The following video explains the five most important points.
Spoiler: Don't forget about point 5.

Guidelines for you as a guest in Ötztal

Simple measures, great effects: we all know them by now, the hygienic coronavirus safety measures that everyone can and should pay attention to personally. Please always stick to it and thus protect yourself and others. #healthytogether

Keep a distance of two meters

Cashless payment if possible

No shaking hands but perfect appreciation

Wash hands several times a day

Wear a FFP2 mask in signposted areas

Sneeze/cough into your elbow

From holiday planning to departure:

Information & safety measures

1. Holiday planning

Planning is half the battle. This is even more true in these special times. Before you start organizing your winter vacation, you should first find out more about the current coronavirus situation in Austria and Tirol:

  • HERE you can get continuously updated information on the situation in Austria
  • HERE you can get the latest information on the situation in the Province of Tirol

The “Stop Corona” app of the Austrian Red Cross is your reliable companion on holiday in Austria and will help you if needed. More information about the app is available HERE

We would like to help you plan your holidays and give you the greatest possible flexibility:

2. Getting here

You can find the currently valid entry regulations for Austria as well as the most important questions and answers HERE

Further advice on traveling to Tirol, information on Innsbruck Airport and what to consider when traveling by train, bus or shuttle transfer to the accommodation can be found HERE

Guests from high incidence and virus variant areas or when entering the country without certificate ("Must have rule") have to register for pre-travel clearance in order to enter Austria.
More details from the Robert-Koch-Institut: www.rki.de

Austria will use the ECDC map for risk areas as a guide. Depending on the infection situation, other entry regulations can therefore apply to our guests.

  • Green/orange: free entry
  • Red: Entry only for tested, vaccinated or recovered persons
  • Dark red: Entry only for tested, vaccinated or recovered persons. In addition, a ten-day quarantine is mandatory. Early termination of this quarantine is possible on the fifth day after entry at the earliest.

3. On site

Accommodations

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

If the stay lasts beyond the validity of the certificate presented at check-in, tests are required. There are test possibilities on site.

Further safety measures:

  • The regulations for wellness operations are analogous to leisure facilities

HERE you will find more details about the safety measures taken in accommodations

Ski Area (Last update: Winter 2020/21)

The safety and health of our guests, employees and local residents are a top priority in Hochoetz. For this reason, all Covid-19 guidelines officially decreed by the Austrian federal government are strictly adhered to.
Additionally, Bergbahnen Hochoetz have developed the following safety concept comprising further measures.

Information, disinfection and hygiene
In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers at feeder gondola lifts, at the skipass desks and in restaurants or mountain huts. The mountain gondola lifts, cash desk areas, sanitary facilities and frequently touched contact points or surfaces (handrails, door handles, etc.) are regularly disinfected.
Our gondola cabins are disinfected with cold fogging disinfectant machines daily.
In the access areas, employees will repeatedly remind all guests of the general Covid-19 guidelines and announcements will also be made on a regular basis.

Mountain lift operation

  • Mountain lifts & gondolas: In all gondola lifts a FFP2 face mask is mandatory. A capacity restriction of 50% applies to mountain gondolas. This means that a maximum of 4 people can use the gondolas of the Acherkogel and Ochsengarten lifts at the same time, with the exception of families who live in the same household. The cabins on the mountain gondolas can be perfectly ventilated by opening the cabin windows during the entire lift ride. Our employees ensure that the windows of empty cabins are kept open.
    For chairlifts with a bubble (Wetterkreuzbahn) an FFP2 face mask must also be worn and there is a capacity restriction of 50%, which means that a maximum of 3 people can sit on the chairlift.
    The permitted capacities can always be reduced if the number of passengers is correspondingly low.
  • Drag and T-bar lifts: A nose and mouth cover must be used in the entry and exit area of drag and T-bar lifts.
  • Waiting areas and entry and exit areas: It is compulsory to wear a nose and mouth cover in all waiting areas (skipass desks, mountain lifts, etc.) and entry and exit areas. An FFP2 face mask must be worn in closed queuing areas (Acherkogelbahn valley station and Ochsengartenbahn valley station).
    If possible, please keep a minimum distance of 2 meters from other people/strangers.
    If necessary, queues at the mountain lifts will be organized in such a way that a reasonable distance can be maintained.
  • Skipass desks: It is compulsory to wear a nose and mouth cover at all skipass desks. In all areas there will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. We recommend cashless payment for ski tickets or the option of purchasing your skipasses online in advance.
  • Sanitary facilities: A nose and mouth cover must also be used on the way to the WC and when using the toilet facilities. Please also keep a minimum distance of 2 meters from other people/strangers. Sufficient disinfection stations are available in all sanitary facilities.


Mountain gastronomy run by the lift company

  • Panorama Restaurant and Kristall Bar: It is mandatory to wear a nose and mouth cover in all restaurant areas, except at the tables.
    The legally decreed distance between tables is observed or appropriate separating devices , for example plexiglass panels, are available.
    Nose and mouth covers must be used in the whole free-flow area. Disposable gloves are provided at the salad bar. At the Kristall Bar only guests with a seat are served.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers. The restaurants are ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day.
    Cashless payment is strongly recommended. In order to avoid rush hours, we recommend planning your lunch break before or after lunch time (not between 12.00 noon and 1.00 pm).
  • Umbrella bar at the base station: There will be no après-ski in the habitual way at the umbrella bar. The bar is run as a coffee lounge with table service, where only guests with a seat are served. The legally decreed distance between tables is observed. Music will only be subtle background sound. Outside seating is also available with the necessary minimum distance between seats.
    There will be information signs with the current Covid-19 measures, as well as sufficient disinfectant dispensers.
  • Self-catering room: Please keep a minimum distance of 2 meters from other people/strangers. The self-catering room is disinfected 3 times a day.
    Information signs are used to draw attention to the official Covid-19 measures and disinfectant dispensers are available.


Skibuses
It is mandatory to wear a nose and mouth cover in the skibuses and at the skibus stops.
In order to avoid large crowds in the skibuses and at the feeder mountain gondolas, we kindly ask our guests to access or leave the ski area outside of rush hours (09.00 am – 10.00 am and from 3.45 pm in the afternoon).

Events
Due to the legal framework, it is not allowed to organize large events (Mountain New Year's Eve, Night Ski Show, ...).
From the current point of view, the SnowBBQ will takes place under strict safety precautions. More detailed information will follow in good time.

Employees
All employees who come into contact with guests must wear a nose and mouth cover. There are permanent employee training courses in which the Covid-19 measures and official regulations are discussed in detail.

General information
Please always observe the recommendations and guidelines and follow the instructions given by our employees, especially those relating to the currently applicable hygiene regulations.
Please show personal responsibility and protect your health as well as the health of all people around you. Please do not leave your used protective mask or handkerchiefs in the mountain lift cabins, but dispose of them properly in the garbage bins provided.

Bandanas in the Hochoetz design are available at all Hochoetz cash desks.

Restaurants, mountain gastronomy & ski huts

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

Further safety measures:

  • A nose and mouth cover (from 12 years and up) only has to be worn when picking up food (no "must have rule" required)
  • If you stay longer than 15 minutes, all guests are required to register. Registration is also available via QR code.

The “must have rule” (tested, recovered, vaccinated)* is required for access.

It applies to all guests who stay longer than 15 minutes. Guests are requested to provide their personal data if they stay longer than 15 minutes.

  • First name, last name, number of people and contact details (telephone number) are requested.

Data is collected using a QR code or printed data sheets that must be completed. Data will be made available to the health authorities in the event of a suspected Covid-19 case. The so-called contact tracing procedure ensures quick tracking of all contact persons. The authority is supported so that infected people can be isolated quickly.

Ski rental, storage service & shops

In addition to general hygiene measures, the following safety precautions will apply:

  • A nose and mouth cover is required (from 12 years and up)
  • Online booking or reservation of rental material is recommended

Ski schools & ski courses (Last update: Winter 2020/21)

The following precaution measures presented by the ski schools in Hochoetz and Ochsengarten are subject to permanent evaluation and adjustment in accordance with the official requirements, the regulations of our partners - especially the mountain lift company, as well as the guidelines decreed by interest groups and national health authorities. Additionally, it is essential to react quickly to changes and current infection frequencies locally and in the home countries of our guests.

Flexible ski course times & maximum skiing fun
In order to avoid larger crowds, the ski course times are scheduled in a flexible way. Depending on the ski school, group ski courses for children and adults start at 9.30 am / 10.00 am / 10.30 am. Thanks to such staggered starting times, we try to minimize group dynamics at the meeting points, at the mountain gondolas & lifts and also during lunch breaks. The maximum group size will be 10 people in order to meet the high quality requirements. The skibus times are perfectly adapted to the flexible ski course times.

Nose and mouth cover & hand disinfection
In all publicly accessible indoor areas, regardless of the legal regulations, a nose and mouth cover is absolutely required for all our employees and guests who are older than 6 years. Also hand disinfection is mandatory when entering and leaving our premises. At any rate, nose and mouth cover must be used at the respective meeting points (multifunctional neckerchiefs, ski masks, bandanas, etc. are also allowed). We protect the health of ourselves and others.

Safety of our employees
We give everything for our ski school employees in terms of safety. All employees will be tested for COVID-19 at the start of the season or must present a current negative test result. In addition to precise instructions and strict rules of conduct, we also ensure good working conditions and carry out tests if there is the slightest suspicion.

Online booking
The ski school services can be booked online. It means that there is no need to go to the ski school office and that one contact point can already be eliminated. Additionally, all data for potential contact tracing are perfectly collected. Please note: Private ski lessons are still offered individually and at any time.

Children's restaurant (for ski schools and youth groups on advance reservation)
Nose and mouth covers must be used, except at the table. All ski groups are allocated certain time slots. Tables are separated by plexiglass panels or the legally decreed distance can be observed. Information signs with all current Covid-19 safety measures and disinfectant dispensers are available. The restaurant is ventilated several times a day, tables and frequent contact surfaces are disinfected several times a day. Of course, we will do our best to ensure that families with several children in different ski groups have lunch at the same time.

Ski races and prize giving ceremony
The ski races will continue to take place weekly without major restrictions. The start intervals are optimized in order to avoid crowds in the start and finish areas. Depending on the ski school, the starting times for the race are staggered in order to guarantee a maximum of safety on site. All prize giving ceremonies will take place outdoors whenever possible. We ask all guests and children over 6 years of age to wear a nose and mouth cover during the prize ceremony. The instructions given by the presenter must be followed at any time.

Kindergarten
At the indoor kindergarten run by the mountain lift company (below the Hochoetz Panorama Restaurant) a maximum of 10 children are looked after at the same time (first come - first serve principle). Reservations can only be made directly on site in consultation with the child supervisors, no pre-registrations will be accepted. When parents enter the kindergarten, a nose and mouth cover is mandatory. Temperatures are taken for all the children to be looked after. Children with symptoms of illness (fever, cold, cough, etc.) cannot be admitted to the kindergarten. Toys, tables and frequent contact surfaces are regularly disinfected. The kindergarten is aired several times a day. A maximum of two children are accommodated in the sleeping area at the same time. The child experts wear nose and mouth covers and pay special attention to hygiene measures.

Current information available on the ski school websites:
www.alpinespiritcenter.at
www.skischule-hochoetz.at
www.skischule-mali.at
www.skischule-oetz.at

Thermal spa & leisure time facilities

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

Further safety measures:

  • Mandatory registration

Skibus & public transport lines within the valley

  • nose and mouth cover required (from 6 years and up)
  • Tickets should be reserved ONLINE in advance - tickets.vvt.at

Further safety measures:

  • Surface disinfection and bus ventilation measures.
  • The buses are permanently ventilated during breaks or waiting times.

Between October and April all guests with a valid guest card can use the regular buses free of charge. Simply show the guest card to the bus driver when entering. All information details about current timetables and changes can be found on the following websites:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

Après-ski & nightlife

The “must have rule” (tested, recovered, vaccinated)* is required for access from 12 years and up.

NEW since 22 July: Tested persons require a valid PCR test (valid for a maximum of 72 hours from sampling). This can be done for ALL VISITORS in the official screening streets.

Further safety measures:

If you stay longer than 15 minutes, all guests are required to register. Registration is also available via QR code.

*Access authorizations & tests

The “must have rule” is required for access from 12 years and up. A certificate of a negative Covid test, a valid vaccination or a recovery document is required. The following regulations apply:

Negative Covid test:

  • Antigen tests are valid for 48 hours
  • PCR tests are valid for 72 hours
  • Antigen self-tests are valid for 24 hours (must be recorded digitally!)

All antigen rapid tests and antigen self-tests are free of charge!

Vaccination certificate:

The following periods of validity and guidelines apply to vaccination certificates:

  • Valid for 3 months 22 days after the first vaccination; Update: From 15 August, vaccination is only valid after complete immunization as evidence of a low epidemiological risk. The proof is issued from the day of the 2nd vaccination. The rules for people who are vaccinated with Johnson & Johnson and for those who have recovered and who have been tested remain unchanged.
  • Valid for 9 months after the second vaccination (from the day of first vaccination)
  • In the case of a vaccine with only one dose, valid for 9 months from 22 days after the first vaccination

Medical certificate or isolation notice for recovered persons (valid for 6 months from start of illness)

Proof of neutralizing antibodies (valid for 3 months from issue date)

2. Testing spots in Ötztal:

Test Centers:

To register for a test in a test center, please open the following link: tiroltestet.leitstelle.tirol. You can log in using the Antigen Test button. The field for the social security number must be left blank. Please enter the address of your accommodation
in the address field.

Online registration for a free PCR test in a screening street is possible via the same link. You can log in using the Nachtgastro button.

 

UMHAUSEN

Therapiezentrum Radl (Antigen test)
Adress: Farchpuit 6, 6441 Umhausen

Opening times:
Mon, Wed, Fri: 7.00 - 9.00 am
Tue, Thu: 5.00 - 7.00 pm

 

SÖLDEN

Test station Sölden
Dr. Hermann Köhle
Adress: Gemeindestraße 1, 6450 Sölden

Opening times:
Mon - Fri: 8.00 am - 5.00 pm

Test station Sportclinic Sölden
Adress: Dorfstraße 160, 6450 Sölden

Opening times:
Sat & Sun: 8.00 am - 5.00 pm

 

FURTHER TEST CENTERS IN TIROL

Screeningstraße Imst
Adress: Schwimmbadweg 20, 6460 Imst

Opening times:
Mon - Fri: 7.00 am - 5.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Teststraße MedAlp
Adress: MedAlp Platz 1, 6460 Imst

Opening times:
Mon - Fri: 7.00 am - 5.00 pm
Sat/Sun/Public holidays: 8.00 am - 2.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Sportzentrum Telfs (Eingang West)
Adress: Franz-Rimml-Straße 4, 6410 Telfs

Opening times:
Mon - Fri: 7.00 am - 4.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Screeningstraße Reutte/Breitenwang
Adress: Planseestraße 66a, 6600 Breitenwang

Opening times:
Mon - Fri: 7.00 am - 3.00 pm
Sat/Sun/Public holidays: 8.00 am - 3.00 pm

Registration required via tiroltestet.leitstelle.tirol.

Testzentrum Innsbruck | Olympiahalle
Adress: Olympiastraße 10, 6020 Innsbruck

Opening times:
Mon - Fri: 7.00 am - 4.00 pm
Sat/Sun/Public holidays: 8.00 am - 4.00 pm

Registration required via tiroltestet.leitstelle.tirol.

The free testing of foreign guests at the doctors in private practice in the Ötztal is currently not possible. Guests have to pay it themselves. Please ask the doctor about the exact fees.

Dr. Erik Böck Siedlungsstraße | Haiming
T +43 5266 88 312

Dr. Alexander Smekal | Parkplatz Ötztaler Höhe

Opening times:
Mon-Fri 8.30 – 11.30 am & 5.00 – 7.00 pm
Sat 8.30 am – 1.00 pm
Sun 10.00 am – 2.00 pm

Keine Online-Anmeldung möglich

Dr. Christian Hallbrucker | Oetz
T +43 5252 20244

Rapid antigen tests and PCR tests are available. Please register in advance by telephone for testing during surgery hours. Costs: PCR test € 85

Available at the weekend and public holiday from 12.00 noon to 7.00 pm: 22.05., 23.05., 29.05., 30.05., 03.06., 05.06., 06.06., 12.06., 13.06., 26.06., 27.06., 03.07., 04.07., 10.07., 11.07., 17.07., 18.07., 24.07., 25.07.

Dr. Stephan Grünewald | Oetz
T +43 5252 20303

Rapid antigen tests, antibody tests and PCR tests are available. No pre-registration by telephone necessary during surgery hours. Costs: Antibody test: € 25 | PCR test: € 115

Available at the weekend and public holiday from 12.00 noon to 7.00 pm: 24.05., 19.06., 20.06., 31.07., 01.08.

Dr. Dimitrios Karagiannis | Umhausen
T +43 5255 50222

Rapid antigen tests and antibody tests are available. Please register in advance by telephone for testing during surgery hours. Costs: Antibody test € 40

Dr. Josef Strigl | Umhausen
T +43 5255 50 200

Only with registration by telephone.

Dr. Hannes Hörtnagl | Längenfeld
T +43 5253 64900

Rapid antigen tests are available. No pre-registration by telephone necessary during surgery hours.

Dr. Herbert Illmer | Längenfeld
T +43 5253 5217

Rapid antigen tests and PCR tests are available. Please register in advance or make an appointment. The tests can be carried out during surgery hours. Costs: PCR test € 105). Information: The test must be brought to the Obrist laboratory in Zams by the person being tested.

Dr. Wolfang Drapela | Sölden
T +43 5254 3039 9

Rapid antigen tests are available. No pre-registration by telephone necessary during surgery hours.

Ambulatorium Obergurgl, Dr. Brunner-Schlegel | Obergurgl
T +43 5256 6423

Rapid antigen tests and PCR tests are available. No pre-registration by telephone necessary during surgery hours. Costs: PCR test approx. € 110

Dr. Ingeborg Pröll | Sautens
T +43 650 73 77 474

Rapid antigen tests are only available on weekends and after prior registration by telephone.

Free testing of foreign guests at pharmacies in Ötztal is currently not possible. Guests have to pay it themselves. Please ask about the exact fees at the respective pharmacy. Online registration is also not available for foreign guests.

Apotheke Sölden / Dr. Eva Wimmer
T +43 5254 2670
Mon-Fri, from 04:45 pm
Registration required due to limited testing capacity.
Rapid antigen test; for Austrian guests, billing with e-card.

5. Departure

Thank you for your stay in the Ötztal. If you need a free antigen rapid test to leave the country, our test centers in the Ötztal are available for you.

HERE you can find out which travel regulations for returning to your home country apply in the event of a travel warning for Tirol.

6. Health: What to do in case of illness?

If you develop symptoms of a COVID 19 illness (dry cough, fever, shortness of breath, loss of the sense of smell and/or taste, etc.) during your stay, please call the health hotline 1450. Additionally, please inform the host immediately about it. Isolate yourself until you have received information on how to proceed through the health hotline 1450.

HERE you will find more information about what happens if you get sick during your holiday.

FAQs: Frequently asked questions

Hotels and accommodation businesses will be open for tourist accommodation from 19 May 2021.

No, public transport in Tirol or in Ötztal follows the regular timetable. In all means of public transport and at the stops, it is compulsory to wear an FFP2 mask and to maintain a 1 meter safety distance.

Further information can be found under the following links:

ÖTZTALER VERKEHRSBETRIEBE - bus line

TIROL VVT - Tirol's public transport

ÖBB - Austrian Railways

INNSBRUCK Airport

If you develop symptoms of a COVID 19 illness (dry cough, fever, shortness of breath, loss of the sense of smell and/or taste, etc.) during your stay, please call the health hotline 1450. Additionally, please inform the host immediately about it. Isolate yourself until you have received information on how to proceed through the health hotline 1450.

You will find detailed information on this question HERE.

Here you can also find further helpful answers to frequently asked questions:

COVID-19 Dashboard, Tirol Werbung

Case Numbers, travel warnings and the traffic situation at a glance.
 

More details

“Stop Corona“ app

Your companion if you are on holidays in Austria: details about the app & download link
 

More details

tirol.at

Safe hospitality: the most important questions & answers concerning Covid-19
 

More details

austria.info

The most important questions and answers about skiing and winter holidays in times of Corona
 

More details

Despite the greatest possible accuracy, we cannot guarantee completeness and correctness of data. The communication channels provided by Ötztal Tourismus in no way replace official information channels or legal regulations. Since the situation concerning travel warnings can change very quickly, please inform yourself about the currently applicable regulations at the Ministry of Foreign Affairs in your home country.

#takecare

If you have any questions, please contact us by phone T +43 57 200 500 from Monday to Friday, 8:00 am - 6:00 pm, Saturday, 9:00 am - 5:00 pm; by e-mail at oetz@oetztal.com or on our social network pages. (Facebook | Instagram)

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